Frequently asked questions
1. Who can purchase from Bliss Aesthetics Supplies?
Bliss Aesthetics Supplies provides products intended for qualified aesthetics practitioners and professionals. By placing an order, you confirm that you are appropriately trained, qualified and insured to use the products purchased where required. We reserve the right to request proof of qualifications for certain items.
2. How long does delivery take?
Delivery times are provided at checkout and vary depending on your location and chosen shipping method. We aim to dispatch orders promptly; however, delivery timeframes are estimates and may occasionally be affected by courier delays.
You will receive tracking details once your order has been dispatched.
3. Can I return my order?
Under UK consumer law, you have 14 days from receipt of goods to notify us if you wish to cancel your order (subject to eligibility).
For hygiene and safety reasons, we cannot accept returns of opened, used, sterile or tamper-sealed products unless they are faulty. All approved returns must be unused and in original packaging.
Please refer to our Returns & Refund Policy for full details.
4. What should I do if my order arrives damaged or incorrect?
If your order arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery. Include your order number and clear photographic evidence so we can investigate and resolve the issue as quickly as possible.
5. Are your products authentic?
Yes. We are committed to supplying genuine, high-quality aesthetics products sourced from reputable manufacturers and authorised suppliers. If you have any questions about a specific product, please contact us before purchase.
6. How should I store my products?
Products must be stored in accordance with the manufacturer’s guidelines, including temperature requirements where applicable. It is the practitioner’s responsibility to ensure proper storage, handling and safe administration of all products.
We are not liable for damage or reduced effectiveness resulting from improper storage after delivery.